RENTLY PTE. LTD. — TERMS AND CONDITIONS
RENTLY PTE. LTD.
TERMS AND CONDITIONS
Last updated: 26 March 2026
IMPORTANT — PLEASE READ CAREFULLY BEFORE USING OUR SERVICES
These Terms and Conditions govern your use of Rently's platform and all add-on products, including Earn Rewards on Rent, Lower Move-In Costs, and Delay Rent Payments. Certain products impose binding financial obligations. Key financial terms are highlighted throughout this document. By creating an account and activating any product, you confirm that you have read and agree to these Terms.
In the event of any conflict or inconsistency between the terms of these Terms and Conditions and the terms of any product terms, the product terms shall prevail to the extent of such conflict or inconsistency.
TABLE OF CONTENTS
1. Agreement to Terms
2. Definitions
3. Platform Overview and Nature of Services
4. Eligibility and Registration
5. Payments to Rently
6. Add-On Products
7. Fees, Charges, and Late Payment
8. Payment Methods and Authorisation
9. Suspension and Account Termination
10. Lease End and Renewal
11. Third-Party Services
12. Intellectual Property
13. User Representations and Obligations
14. Disputes and Unauthorised Transactions
15. Disclaimers
16. Limitation of Liability
17. Indemnification
18. Privacy and Personal Data
19. Your Rights
20. Electronic Communications and Signatures
21. Assignment
22. Governing Law
23. Dispute Resolution
24. Contracts (Rights of Third Parties) Act
25. Severability
26. Modifications to These Terms
27. Miscellaneous
28. Financial Hardship
29. Contact Us
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("you", "your", or "Tenant") and Rently Pte. Ltd. (UEN: 202206452W) ("Rently", "we", "us", or "our"), a company incorporated in Singapore, concerning your access to and use of the platform available at https://rently.sg, any associated mobile application, and all services offered thereunder (collectively, the "Platform").
BY CREATING AN ACCOUNT, COMPLETING ONBOARDING VERIFICATION, OR ACTIVATING ANY PRODUCT THROUGH THE PLATFORM, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY. IF YOU DO NOT AGREE, YOU MUST NOT USE THE PLATFORM OR ANY OF ITS SERVICES.
We may update these Terms from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this document and by notifying you via email or in-app notification. Certain material modifications that substantially affect your rights and/or obligations may require your acknowledgement before you continue using the relevant product. For other modifications, your continued use of the Platform after any changes take effect constitutes acceptance of the revised Terms.
In these Terms, the following expressions have the meanings set out below:
Rently is a residential tenancy services platform that provides eligible tenants with a suite of tools designed to improve their rental experience.
Rently provides registered Tenants with access to a range of tenancy support services and Add-On Products. Tenants are required to make periodic payments to Rently in connection with the services they have enrolled in. These payments constitute fees or reimbursements owed to Rently in its own capacity, not funds held or transmitted on behalf of Tenants.
Where Rently pays funds to a Landlord in connection with the Delay Rent Payments product, Rently does so as principal using its own funds. Rently is not acting as a payment intermediary, escrow agent, or fiduciary in relation to any Landlord or Tenant. The Tenant's obligation to reimburse Rently arises independently and is not contingent on any interaction between Rently and the Landlord.
The provision of Add-On Products, including any payment of funds, is incidental to Rently's broader suite of tenancy management services and does not constitute Rently's primary business.
Your use of the Platform and any Add-On Products does not modify, novate, or otherwise affect the terms of your Tenancy Agreement with your Landlord. You remain solely responsible for all obligations owed to your Landlord under your Tenancy Agreement.
To register on the Platform, you must:
Rently reserves the right to decline any registration application or revoke approval at its sole discretion, without being required to give reasons.
Access to the Platform and to individual Add-On Products is subject to Rently's approval. Approval for one product does not guarantee approval for any other. Rently may impose different eligibility criteria for different Add-On Products.
Where an Add-On Product involves Rently making a payment to a Landlord, approval of the product does not constitute a binding commitment by Rently to make that payment until it has actually been made. Rently reserves the right to rescind its approval and withdraw from any product at any time before the first payment to the Landlord has been made — including where Rently's risk assessment changes, information provided is found to be inaccurate, or for any other reason Rently considers appropriate. Rently will notify you promptly if it exercises this right. Once the first payment to the Landlord has been made, this pre-disbursement right to rescind ceases.
You are responsible for maintaining the confidentiality of your account credentials. You must notify Rently immediately if you become aware of any unauthorised access to your account. Rently shall not be liable for any loss or damage arising from your failure to maintain account security.
All registered Tenants are required to make periodic payments to Rently in accordance with the payment schedule and product terms applicable to their account. These payments are made to Rently in its own capacity and constitute fees or reimbursements owed directly to Rently — they are not funds collected by Rently for onward transmission to any third party.
Rently makes its own separate arrangements with Landlords in respect of any amounts it pays to them. Rently's payment obligations to Landlords are independent of and not contingent on the receipt of payments from Tenants.
Rently makes payments to Landlords based solely on the bank account details provided by you. You warrant that those details are accurate, complete, and up to date at the time you provide them and at all times thereafter until you notify Rently of any change. If a payment is made by Rently to an incorrect or misdirected account as a result of details you have provided, your reimbursement obligation to Rently remains in full force and effect. Rently shall not be liable for any loss arising from a misdirected payment where it has acted in good faith on the details you supplied, except to the extent that any such loss arises from Rently's own fraud or gross negligence.
You must ensure that your designated payment method has sufficient funds or available credit to cover each scheduled payment to Rently. You are responsible for any fees, shortfalls, or penalties arising from failed or insufficient payments.
Rently accepts the following payment methods: Visa, Mastercard, American Express, and electronic GIRO (eGIRO) recurring bank transfers. All amounts are denominated and payable in Singapore Dollars (SGD). Rently reserves the right to modify accepted payment methods upon reasonable notice.
In addition to its core tenancy support services, Rently offers the following optional Add-On Products which Tenants may mix and match according to their needs, subject to eligibility and Rently's approval. Product names are provisional and subject to change; the terms governing each product apply regardless of the name under which it is marketed.
In addition to the above Add-On Products, registered Tenants using the standard Rently platform make payments to Rently in connection with Rently's default rent pre-payment service, under which Rently pays payment to the Landlord using its own funds, typically one day before the contractual rent due date, with the Tenant reimbursing Rently on or around the due date. This default service is not an Add-On Product and is governed by Sections 5 and 8 of these Terms.
Each Add-On Product is subject to separate Product Terms, which are presented to you at the point of activation and form part of these Terms upon your acceptance. You must read and accept the applicable Product Terms before any Add-On Product is activated on your account.
Upon cancellation or termination of any Add-On Product, all outstanding amounts owed to Rently in connection with that product become immediately due and payable, unless otherwise agreed in writing by Rently.
Rently charges service fees in connection with the Add-On Products and its tenancy support services. The applicable fees will be clearly disclosed to you prior to activation of each product and prior to each scheduled transaction. You agree to pay all fees as disclosed.
Rently may modify its fees with at least 14 days' advance written notice. Your continued use of a product after the modified fees take effect constitutes acceptance of those fees.
If any amount due to Rently is not paid on the due date, an administrative late payment fee of up to S$5 per day may apply for each day the amount remains outstanding, up to a maximum of S$150 per late payment incident. Fees are not compounded and do not constitute interest.
Rently will not compound fees or interest charges. Late payment fees are administrative in nature and reflect Rently's costs in managing overdue accounts.
In addition to service fees and late payment fees, you may be liable for:
If you fail to pay any amount due to Rently, Rently may, without prejudice to any other right or remedy:
All payments to Rently must be made through the automated payment setup established via the Rently Platform. Rently does not accept ad hoc or manual payments outside of this setup as a means of satisfying scheduled payment obligations.
If you make a payment to Rently outside of the Platform's automated setup, you must include your Rently reference ID in the payment reference field. Without a valid reference, Rently may be unable to identify and allocate your payment promptly. Any delay in reconciliation arising from a missing or incorrect payment reference is your responsibility, and Rently will not treat an unallocated payment as satisfying your payment obligation until it has been successfully matched to your account. Late payment fees may apply in the interim.
By registering a payment method on the Platform, you authorise Rently to:
You must maintain a valid payment method with sufficient funds or available credit at all times. You are responsible for keeping your payment method details current and for notifying Rently of any changes.
Once a payment is within 72 hours of its scheduled processing date, it is final and cannot be cancelled or reversed by you.
Rently may immediately suspend your access to the Platform and all Add-On Products if:
During suspension, all outstanding obligations to Rently continue to apply. Rently will not make further payments under Delay Rent Payments while your account is suspended.
You may close your Platform account at any time by providing written notice to Rently. To avoid a payment being processed after your notice, notice must be received by Rently at least 72 hours before your next scheduled payment date. Notices received within 72 hours of a scheduled payment will take effect after that payment has been processed.
Closing your Platform account does not automatically cancel your obligations under any active Add-On Product. The terms governing cancellation and termination of each Add-On Product are set out in the applicable Product Terms, which form part of this agreement. Your obligations under each product survive account closure until discharged in accordance with those terms.
Rently may close your Platform account by providing written notice. The circumstances in which Rently may do so, and the consequences for each Add-On Product, are governed by the applicable Product Terms.
Upon closure of your Platform account for any reason:
Your enrolment in any Add-On Product does not automatically continue upon the expiry or renewal of your Tenancy Agreement. At the natural end of your tenancy, all active Add-On Products will cease unless you and Rently expressly agree in writing to continue them in connection with a renewed or replacement tenancy.
If you wish to continue using any Add-On Product following a lease renewal or new tenancy, you must apply to re-enrol through the Platform. Re-enrolment is subject to Rently's approval and to the product terms applicable at the time of re-enrolment, which may differ from those applicable to your prior enrolment. Rently reserves the right to decline re-enrolment for any reason and without being required to give reasons.
The expiry or non-renewal of your Tenancy Agreement does not extinguish any outstanding amounts owed to Rently. All balances owing at the time your tenancy ends remain immediately due and payable, regardless of whether your tenancy is renewed or a new tenancy commences.
The Platform may integrate with or reference third-party services, including rewards partners and verification providers. Rently is not responsible for the availability, accuracy, or content of any third-party services, and your use of such services is subject to the third party's own terms and conditions.
Rently does not endorse and is not liable for any products, services, or content offered by third parties accessed through or in connection with the Platform.
The Platform and all content, software, designs, text, graphics, and other materials made available through it ("Content") are the proprietary property of Rently or its licensors and are protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for your personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, or exploit any Content without Rently's prior written consent.
By using the Platform, you represent and warrant that:
You must:
You are solely responsible for the accuracy of the Landlord bank account details you provide to Rently. Rently relies on those details to make payments and has no independent means of verifying them. If Rently makes a payment to a bank account based on details you have provided, and those details are incorrect, misdirected, or outdated, you remain fully and unconditionally obligated to reimburse Rently for the full amount of that payment, as if the payment had been correctly applied. Rently's obligation to be made whole is not affected by any error, misrepresentation, or omission in the details you supply, except to the extent that any loss arises from Rently's own fraud or gross negligence.
You agree not to:
You must notify Rently of any unauthorised charge or transaction on your account within 7 days of the date the charge was processed. Failure to notify Rently within this period may limit your ability to dispute the charge.
Notification must be made in writing to support@rently.sg, including your account details and a description of the transaction you believe to be unauthorised.
Unauthorised reversals, chargebacks, or disputes raised with your card issuer or bank without first notifying Rently may result in suspension of your account and the imposition of additional administrative charges. Rently reserves the right to contest any chargeback it considers invalid.
THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RENTLY MAKES NO WARRANTIES OR REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, IN RESPECT OF THE PLATFORM OR ANY SERVICES, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
Rently does not warrant that the Platform will be uninterrupted, error-free, or free from harmful components. Rently reserves the right to suspend, modify, or discontinue the Platform or any feature at any time without notice.
Rently is not responsible for any actions or omissions of your Landlord, the terms of your Tenancy Agreement, the condition of any property, or any dispute arising between you and your Landlord.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RENTLY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO RENTLY IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
RENTLY SHALL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE LOSS OR DAMAGE, INCLUDING LOSS OF PROFITS, LOSS OF DATA, OR LOSS OF GOODWILL, EVEN IF RENTLY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS.
Nothing in these Terms limits or excludes liability that cannot be excluded under applicable Singapore law, including liability for death or personal injury caused by negligence or fraud.
You agree to indemnify, defend, and hold harmless Rently and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or in connection with:
Rently collects, uses, and discloses your personal data in accordance with its Privacy Policy (available on the Platform) and the Personal Data Protection Act 2012 (Singapore).
By registering on the Platform, you consent to Rently:
Under the Personal Data Protection Act 2012 (Singapore), you have the right to:
To make an access or correction request, please contact Rently at support@rently.sg. Rently will respond within the timeframes required by applicable law. Rently may charge a reasonable fee for processing access requests, as permitted by law.
You have the right to request a statement of your account at any time. A statement will set out, in respect of any active Add-On Product:
To request a statement, contact Rently at support@rently.sg. Rently will provide the statement within 14 days of your request, at no charge for routine requests.
If you have a complaint about Rently or any Add-On Product, you should first contact Rently directly at support@rently.sg. Rently will aim to resolve your complaint within 14 days.
If your complaint is not resolved to your satisfaction, you may seek assistance from the Consumer Association of Singapore (CASE) at www.case.org.sg or via their hotline at 6100 0315.
By using the Platform, you consent to receiving all agreements, notices, disclosures, and other communications electronically, including by email and in-app notification. You agree that electronic communications satisfy any legal requirement that such communication be in writing.
You agree to the use of electronic signatures and records in connection with your use of the Platform and the activation of any Add-On Product.
You may not assign, transfer, charge, subcontract or otherwise deal in any of your rights or obligations under these Terms without Rently’s prior written consent.
Rently may assign or transfer its rights and obligations under these Terms without consent, including to any affiliate or in connection with a merger, restructuring, or sale of business, provided that such assignment does not materially prejudice the user’s rights.
These Terms shall be governed by and construed in accordance with the laws of Singapore. You irrevocably submit to the exclusive jurisdiction of the courts of Singapore to resolve any dispute arising out of or in connection with these Terms.
Before initiating any formal proceedings, the parties agree to attempt to resolve any dispute informally by providing written notice to the other party and negotiating in good faith for a period of at least 30 days from the date of that notice.
Nothing in these Terms prevents you from lodging a claim with the Small Claims Tribunals of Singapore where the claim falls within their jurisdiction. You also retain the right to seek assistance from the Consumer Association of Singapore (CASE) at any time.
For disputes that fall outside the jurisdiction of the Small Claims Tribunals, if informal negotiation does not resolve the dispute, either party may refer the matter to binding arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with SIAC's rules then in force. The seat of arbitration shall be Singapore. The language of the arbitration shall be English. The number of arbitrators shall be one. The governing law shall be the substantive law of Singapore.
Each party agrees that any dispute shall be resolved individually. To the fullest extent permitted by law, no dispute shall be resolved on a class-action or representative basis.
The foregoing arbitration provisions do not apply to: (a) disputes concerning intellectual property rights; (b) claims involving theft, fraud, or invasion of privacy; or (c) claims for urgent injunctive relief. Such disputes may be brought before a court of competent jurisdiction in Singapore.
Save as otherwise provided in these Terms, nothing in these Terms are intended to grant to any third party any right to enforce any term or to confer on any third party any benefits under these Terms and, to the fullest extent permissible under any applicable law, these Terms exclude the operation of any statute or law that confers any third party rights, including the Contract (Rights of Third Parties) Act 2001 of Singapore.
If any provision of these Terms is held to be illegal, invalid or unenforceable, that provision shall be deemed severed to the extent of such illegality, invalidity or unenforceability, and the remaining provisions shall continue in full force and effect. Where possible, such provision shall be interpreted or modified to reflect the original intent of the parties as closely as possible.
Rently reserves the right to modify these Terms at any time. For material changes, Rently will provide at least 14 days' advance notice, where practicable, by updating the "Last updated" date and notifying you via email or in-app notification. Certain material modifications that substantially affect your rights and/or obligations may require you to actively acknowledge the updated Terms before continuing to use the Platform. For other modifications, your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Terms.
If you do not agree to any modification, you must discontinue use of the Platform and notify Rently of your intention to terminate your account.
These Terms, together with any product-specific terms disclosed at the point of activation and the Privacy Policy, constitute the entire agreement between you and Rently with respect to the subject matter hereof and supersede all prior agreements and understandings.
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity of the remaining provisions.
Rently's failure to enforce any provision of these Terms shall not constitute a waiver of that provision. Rently may assign its rights and obligations under these Terms at any time without your consent. You may not assign your rights or obligations without Rently's prior written consent.
No joint venture, partnership, employment, or agency relationship exists between you and Rently by reason of these Terms.
If you experience genuine financial hardship and are unable to meet your obligations to Rently, please contact Rently as soon as possible at support@rently.sg. Rently may, on a case-by-case basis and entirely at its discretion, consider alternative payment arrangements.
Any hardship arrangement must be agreed in writing. No verbal agreement will be binding. During any agreed hardship arrangement, no further payments will be made under Delay Rent Payments unless otherwise agreed.
For questions, concerns, or complaints regarding these Terms or the Platform, please contact Rently in the first instance. If your complaint is not resolved to your satisfaction, you may seek assistance from the Consumer Association of Singapore (CASE) at www.case.org.sg.
Rently Pte. Ltd. 100G Pasir Panjang Road, #07-14 Singapore 118523 Email: support@rently.sg
By using the Platform and activating any Add-On Product, you confirm that you have read and understood these Terms and Conditions in their entirety, including the financial obligations associated with each product.
Rently Pte. Ltd. | Confidential | Page of